Delivery & Shipping Policy
Last Updated: [May/2026]
At Tapentadolus, we aim to provide a smooth and reliable delivery experience. This policy outlines how we process, ship, and deliver your orders.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order is successfully placed
2. Shipping Time
- Delivery time depends on your location and shipping method selected
- Estimated delivery timelines are provided at checkout
- International deliveries may take longer due to customs procedures
3. Shipping Charges
- Shipping fees are calculated at checkout based on location and order size
- Any applicable taxes or customs duties are the responsibility of the customer
4. Order Tracking
- Tracking details will be provided once your order has been shipped
- You can use the tracking number to monitor delivery status
5. Delivery Issues
- If your order is delayed, please allow additional time due to logistics or external factors
- If your package is lost or not delivered, contact support for assistance
- Customers must ensure someone is available to receive the package
6. Incorrect Address
- Customers are responsible for providing accurate shipping details
- We are not responsible for orders delivered to incorrect addresses provided by customers
- Additional charges may apply for reshipping
7. Failed Delivery Attempts
- If delivery fails due to customer unavailability, the courier may attempt redelivery
- Repeated failed attempts may result in order cancellation without refund
8. Customs & Delays
- International orders may be subject to customs inspections
- Delays due to customs clearance are beyond our control
- Customers are responsible for complying with local laws and regulations
9. Damaged Packages
- If your package arrives damaged, report it within 48 hours of delivery
- Provide photos as proof for investigation
10. Contact Information
- Email: support@tapentadolus.com
- Response Time: 24–48 business hours
