How do I place an order?
Browse our website, select your product, add it to your cart, and proceed to checkout by entering your shipping and payment details.
Can I modify my order after placing it?
Orders can only be modified before they are processed or shipped. Please contact support immediately.
Do I need a prescription?
Some products may require a valid prescription. Orders without required documentation may be cancelled.
2. Shipping & Delivery
How long does delivery take?
Delivery times vary depending on your location. Estimated timelines are provided at checkout.
Do you provide tracking information?
Yes, tracking details will be shared once your order has been shipped.
What if my order is delayed?
Delays may occur due to courier services, customs, or external factors beyond our control.
3. Payments
What payment methods do you accept?
We accept major payment methods such as credit/debit cards and other secure payment options.
Is my payment information secure?
Yes, we use secure encryption and trusted payment gateways to protect your data.
4. Refunds & Returns
Do you accept returns?
Due to the nature of pharmaceutical products, we do not accept returns once items are shipped.
When can I request a refund?
Refunds are available for damaged, incorrect, or undelivered orders, or if cancelled before shipment.
How do I request a refund?
Contact our support team within 48 hours of delivery with your order details and proof of issue.
5. Product Safety & Usage
Are your products safe to use?
All products should be used strictly according to medical advice and instructions.
Can I use products without consulting a doctor?
We strongly recommend consulting a licensed healthcare professional before use.
6. Account & Support
How can I contact customer support?
You can reach us via email at support@tapentadolus.com.
What is your response time?
Our team typically responds within 24–48 business hours.
